I feel that pain. When your only tool is bureaucracy everything looks like a nail. Or something like that.

I once had what I think was a document for a mortgage application refused because I'd printed it, signed it and took a photo on my phone to email back. Apparently it had to be done with a scanner and a camera was unacceptable.

I didn't have a scanner, so I chanced my arm, desaturated and thresholded the image then resubmitted it. I was thanked and it was accepted.