Customers' only effective paths to reproach would be to either cut themselves off from culture and communications, or to switch to a competing ISP with more favorable terms. Conveniently for most ISPs, there is no competition.
This is where web companies and consumers come together, and large companies like Amazon can have a conversation that means something with the government. It's in Amazon's benefit (or Apple/iTunes, whatever large company makes money from media downloads) to work with the consumer here.
