When these things happen, the pattern is always 1) shit happens, 2) company is unhelpful in resolving 3) victim writes it up and it ends up getting some publicity (e.g. front page of HN) 4) company says they're sorry and fixes the problem.
As I read OP, I wondered what I'd do. I guess I'd have to write it up on my mostly empty, pretty much dead blog. It would look weird and out of place on my mostly empty blog.
Then I look to the comments and see you calling them out for doing what I was just thinking I'd have to do.
That's not the pattern 'always'. There are lots of such cases where the writer's account turns out to be inaccurate in key details. Sometimes inadvertently, sometimes less so. And companies don't always swoop in to apologize and resolve the issue.
As I read OP, I wondered what I'd do. I guess I'd have to write it up on my mostly empty, pretty much dead blog. It would look weird and out of place on my mostly empty blog.
Then I look to the comments and see you calling them out for doing what I was just thinking I'd have to do.