Why should a system provide fairness to a user who is banned? The purpose of not informing them that they are banned is to slow down their attempts to work around the ban. Shadow banning is what you do when you do not want to interact with that user ever again. They are no longer a member of your services.
This does not masquerade as providing fairness at all. It's nothing to do with fairness. It is removing that user in a way that makes it difficult for them to come back. That is all.
> Why should a system provide fairness to a user who is banned?
Firstly, not all shadow bannings are guaranteed to be fair and not due to some judgement error by moderators or moderation algorithms.
Secondly, I would argue that sites like Facebook are uniquely positioned to cause harm to users for whom its moderators or algorithms have failed. It has been commented and studied that heavy facebook use is correlated to depression. [1] It has also been commented that facebook feeds your dopamine response cycle. [2] A user who has been unfairly targeted by FB moderation may feel isolated from friends and family, may feel like they suddenly lost their dopamine fix, and may therefore experience psychological distress and isolation. It's not hard to imagine how a decision to shadow ban can have real consequences on the banned, who may in truth be decent human beings not deserving of such treatment.
Footnotes - Some random citations from google searches on this topic - by no means exhaustive:
While it's true that there are clear psychological effects to using social media habitually, I don't think just because someone may be dependent on something to be happy means the provider has any obligations to continue service.
There is a similar dopamine response cycle with gambling addicts, but a casino barring an addict for the safety of themselves and other customers is hardly seen as "unfair" or unethical regardless of how the banned person feels, because similar to with social media bans, it is generally seen as being for the benefit of the community and even the banned members themselves.
A banned FB addict might spiral into depression just like a barred gambling addict, but in both cases if anything the ban is helping the person face and overcome their addiction rather than continued service which would be enabling or perpetuating their addiction.
Fair points and a fair perspective. I would still say that Facebook's near monopoly status on 21st century social interaction (through it and its subsidiaries) does give it a unique position here, and you don't even need it to rise to the level of an addiction to see it.
Or: the gambling addict isn't typically nearly-forced into using a casino to keep in touch with loved ones.
It's gaslighting them. They have no feedback that the world is ignoring them. The crank on the public street corner saying the world is gonna end soon gets feedback when people walk right on by or put in their earbuds to ignore him.
The idea is that the person being shadowbanned is either communicating in bad faith (trolling or trying to underhandedly manipulate others), or is a paranoid schizophrenic.
In practice, though, shadowbans are applied to people who are persistent annoyances, even if they're not intentionally so, and even if they're not delusional. The result is a shift of the forums' Overton Window. Gradually, other people become annoying outlyers on contentious topics, and they have to be shadowbanned as well to "keep the peace". On and on it goes.
People who are justifiably shadowbanned — trolls and paranoids — probably check periodically to see if their main account has been shadowbanned. Otherwise they're poor trolls or not very paranoid paranoids. If a troll discovers this, they will be enraged and redouble their efforts if it's technically possible to get around the ban. If a paranoid discovers a shadowban, it will feed their paranoia. Either case is very bad for the forum, when the toxic user inevitably re-registers (assuming they're able; if they're not why couldn't they just be banned outright?), causing chaos until they're identified and shadowbanned again. The only person this really works on is the unintentionally annoying poster who discovers the shadowban and becomes depressed over being gaslighted, and might leave the forum on account of that.
Shadowbans seems like they're part of a war of attrition against justifiable targets, with quite a lot of collateral damage.
Letting certain people post uninhibited also hurts the community. There's no perfect solution.
> If a troll discovers this, they will be enraged and redouble their efforts if it's technically possible to get around the ban.
In my experience shadow-banning people on my forum, outright banning someone tends to enrage people much more since they basically realize they are banned in the heat of the moment that got them banned. One benefit of shadow-banning is that they may have cooled off by the time they realize, and frankly people tend to handle it better, even sometimes a "ah, touche" sort of mentality.
I've noticed my own posts on HN individually shadow-banned by looking at my comment history in incognito mode and I get it. "Yeah, I knew I shouldn't have worded that post so strongly."
Better mod processes help the issue. On my forum, people shadow-banned pop up in review queue at intervals. If they seemed to have cooled off, they can be unbanned. Mods can also vouch for certain posts like people can on HN with showdead on. There's a view in the mod panel that sorts people by vouch count and we can potentially unban people that way as well.
Nobody would need a shadow-banning mechanism if the moderators had unlimited resources. People forget that it's an effort to be on the right side of the trapdoor function.
Meanwhile I wager that people that don't think shadow-banning is ever just are coming from an idealism you tend to have before you actually try running a forum and realize the extent a single person can harm your community and waste everyone's finite time.
I don’t disagree with you. But as a thought experiment, consider you are being shadow banned right now, but are unaware? How does that affect your thoughts or argument? Especially if banned accidentally by an algorithm without intending to offend etc.
I think the next level of shadow banning (if not happening today) will be shadow supporting or shadow questions/responses. Where an entire thread keeps progressing to convince a banned user from investigating their true status by keeping the dopamine flowing.
People change over time. Sometimes they get worse, sometimes better. HN often un-bans people that have improved. Sometimes people go on comment rampages over a specific issue, or during a stressful time in their lives, but make valuable contributions on other issues. So there are multiple mechanisms to un-ban people or vouch for particular comments.
I think the world is much better when it gives people chances to improve.
This does not masquerade as providing fairness at all. It's nothing to do with fairness. It is removing that user in a way that makes it difficult for them to come back. That is all.