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Design drives sales online. Entirely. If brick and mortar stores had to design their entire storefront and display area around wheelchair accessibility first to the detriment of 5-10% or more of recurring revenue we'd instantly have a small city worth of lobbyists to reverse it.



But don't brick and mortar stores indeed comply with accessibility laws through building codes?


In the US, the ADA does indeed mandate many things (reserved parking spaces, door widths, ramps/elevators, etc.). Though to continue the analogy, I think we'd need to extend it to how the merchandise itself is displayed/marketed—for example, requiring all products to be accessible by someone in a wheelchair, braille on all packaging, etc.


Notice the usage of "Undue Burden" from the official ADA documentation: "The rules are also flexible for communicating effectively with customers who are blind or have low vision. A sales clerk can find items and read their labels..."

See joebubna's comment in this topic for more depth: https://news.ycombinator.com/item?id=20226398




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