I appreciate your experience, but you may have also noticed that there's a number of sibling comments from developers whose customers definitely did want a Ctrl-F type search, and not some near-AI match-what-I-really-meant thing. I've certainly worked in vertical markets where that's what the customer actually wanted.
I think it more goes back to the real most important lesson of programming - you must know your customer and their needs first. If a google-like experience is what your customers demand, then you better understand all of that stuff and build it. If they just want to search for names and ticket numbers, any more advanced intelligence is a waste of time that could have been used to build other features that the customer actually wants.
I think it more goes back to the real most important lesson of programming - you must know your customer and their needs first. If a google-like experience is what your customers demand, then you better understand all of that stuff and build it. If they just want to search for names and ticket numbers, any more advanced intelligence is a waste of time that could have been used to build other features that the customer actually wants.