"""
Shel wrote Mailman in C, and Customer Service wrapped it in Lisp. Emacs-Lisp. You don't know what Mailman is. Not unless you're a longtime Amazon employee, probably non-technical, and you've had to [directly talk to customers]. [....]
Mailman was the Customer Service customer-email processing application for ... four, five years? A long time, anyway. It was written in Emacs. Everyone loved it.
People still love it. To this very day, I still have to listen to long stories from our non-technical folks about how much they miss Mailman. I'm not shitting you. Last Christmas I was at an Amazon party, some party I have no idea how I got invited to, filled with business people, all of them much prettier and more charming than me and the folks I work with here in the Furnace, the Boiler Room of Amazon. Four young women found out I was in Customer Service, cornered me, and talked for fifteen minutes about how much they missed Mailman and Emacs, and how Arizona (the JSP replacement we'd spent years developing) still just wasn't doing it for them.
It was truly surreal. I think they may have spiked the eggnog.
Shel's a genius. Emacs is a genius. Even non-technical people love Emacs. I'm typing in Emacs right now. I'd never voluntarily type anywhere else. It's more than just a productivity boost from having great typing shortcuts and text-editing features found nowhere else on the planet. I type 130 to 140 WPM, error-free, in Emacs, when I'm doing free-form text. I've timed it, with a typing-test Emacs application I wrote.
"""
It's funny how some Smug Emacs Lisp-guy are confronted with why the Emacs with extension mail client was deprecated. It must have been some life changing experience chatting with non Smug Emacs Lisp-guys people actually wanting to use Emacs.
I can quite understand why you would want Emacs for Customer support emailing, with the ability to semi-automate tasks and extend extensions. If it's your full time job to write quite similar emails, it's probably worth the effort.
https://sites.google.com/site/steveyegge2/tour-de-babel (2004)
""" Shel wrote Mailman in C, and Customer Service wrapped it in Lisp. Emacs-Lisp. You don't know what Mailman is. Not unless you're a longtime Amazon employee, probably non-technical, and you've had to [directly talk to customers]. [....]
Mailman was the Customer Service customer-email processing application for ... four, five years? A long time, anyway. It was written in Emacs. Everyone loved it.
People still love it. To this very day, I still have to listen to long stories from our non-technical folks about how much they miss Mailman. I'm not shitting you. Last Christmas I was at an Amazon party, some party I have no idea how I got invited to, filled with business people, all of them much prettier and more charming than me and the folks I work with here in the Furnace, the Boiler Room of Amazon. Four young women found out I was in Customer Service, cornered me, and talked for fifteen minutes about how much they missed Mailman and Emacs, and how Arizona (the JSP replacement we'd spent years developing) still just wasn't doing it for them.
It was truly surreal. I think they may have spiked the eggnog.
Shel's a genius. Emacs is a genius. Even non-technical people love Emacs. I'm typing in Emacs right now. I'd never voluntarily type anywhere else. It's more than just a productivity boost from having great typing shortcuts and text-editing features found nowhere else on the planet. I type 130 to 140 WPM, error-free, in Emacs, when I'm doing free-form text. I've timed it, with a typing-test Emacs application I wrote. """