> Feature-positive effect – We tend to see what is present, and overlook what isn’t there.
This is such a problem. Just yesterday someone came to me and said, "We're now using x to do y. It makes z a lot easier. Just wanted to let you know so you can make the appropriate changes to your analysis & reporting applications."
Say what now? I'm embedded within the operational unit. I know a lot about day to day operations in & out of the systems in use, and how they ultimately translate through in data. I asked half a dozen questions, and 4 of them were met with "oh, we hadn't thought about that." These are deal-break questions, things the current method handled without issue, so much so they became invisible to the users, until they decide to make a change and realize the new method doesn't make any provision for them.
This is such a problem. Just yesterday someone came to me and said, "We're now using x to do y. It makes z a lot easier. Just wanted to let you know so you can make the appropriate changes to your analysis & reporting applications."
Say what now? I'm embedded within the operational unit. I know a lot about day to day operations in & out of the systems in use, and how they ultimately translate through in data. I asked half a dozen questions, and 4 of them were met with "oh, we hadn't thought about that." These are deal-break questions, things the current method handled without issue, so much so they became invisible to the users, until they decide to make a change and realize the new method doesn't make any provision for them.