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I was personally affected by all those three I had listed, among other things. To add, I also personally faced:

- The 2016-2017 keyboard issue on all MacBooks of that generation I had (5-6 devices).

- The MacBook Air 2008 "core shutdown" issue that the machine thermally throttled itself to a grind and shut down all but a single core.

- Most recently, I faced a water damage issue with iPhone XS Max (the device is advertised as water resistant). Class action lawsuit, anyone?

My face gets grim when I have to admit that I am still a customer, even an advocate, because all the competitors produce mostly crap, insecure, poorly-made and/or invade your privacy. I have, however, started to break the ecosystem chain.

There's been obviously plenty more. Especially on the GPU side it was super annoying. Most of these things will break even after they "fix" it under their quality programs.




Honestly there are lots of solid alternatives. I had macs from the 90s to the 2007ish MacBook. After that I got frustrated with how unrepairable they became so I've been using dells and lenovos since and there are a lot of good options.

One credit to Apple, I had an imac that lasted forever. I loved that machine. But finally the disk died and I had to take the whole thing apart and the screen out just to replace the disk. That was the last Apple in my life. Good riddance! :)

But you can spend your money as foolishly or thoughtfully as you want. That's your call. Just try not to be suckered into thinking there aren't alternatives.


> I am still a customer, even an advocate, because all the competitors produce mostly crap, insecure, poorly-made and/or invade your privacy

Not true. There is hardware that is better made and more reliable than Apple (e.g. ThinkPad) and operating systems that are far more secure (e.g. Qubes).


Love the build on my ThinkPad laptops, and the customer service I've received when I've had minor issues has been amazing.

They sent a tech to my house to fix one device that was delivered with a badly fitted bottom cover, even though I had a return to depot warranty. I had a keyboard that died, I asked to replace the part myself and they happily posted it out. When one of the rubber feet came off another laptop they couriered me a brand new battery overnight (the foot is glued to the battery).

And, if I want more memory or disk, I can do that myself no trouble. No seals, no glue, no warranty stickers.


Lenovo is a manufacturer that shipped spyware to the users. No thanks, I’d rather do business with Apple. To be fair to Apple, when their devices work, they usually work fine. The issues that they don’t resolve are engineering defects that are present across the entire fleet. One-off issues they are mostly good with and the warranty experience overall is better than any other brand I worked with. That said, I believe Apple Retail leadership is bankrupt and the Apple Store experience has gone to shit. It feels like Nordstrom not Apple.


The first thing I do with any computer I receive is to install Fedora. I suppose BIOS/EFI is still scary though.


Apple is rapidly losing trust.

I see no evidence that anyone at Apple cares.


They're a massive company, and they can't justify anything by saying that they're the underdogs.




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