My wife cut her foot on some broken glass on a cruise ship and it required a visit to the onboard doctor's office for stitches. We talked with Guest Services about not being charged for this, since the glass had likely been broken for quite some time, and was a hazard since many people wear open-toed shoes on the ship. We walked off the boat without paying for the medical care, assuming Guest Services took care of it.
About three months later, we received a letter from the cruise line stating we hadn't paid our bill and owed the a few hundred dollars, I believe it was around $200 or $300. My wife is an attorney and sent them a registered letter discussing follow-up care for the cut after we left the ship, duties breached, etc. to the corporate office and CC'd to general council. A week later we received a letter saying we didn't owe them any money, along with a $500 voucher for a future trip. Their reply also included specific denials on the legal complaints, which means someone in the GC office had to deal with it. That part I found particularly satisfying.
About three months later, we received a letter from the cruise line stating we hadn't paid our bill and owed the a few hundred dollars, I believe it was around $200 or $300. My wife is an attorney and sent them a registered letter discussing follow-up care for the cut after we left the ship, duties breached, etc. to the corporate office and CC'd to general council. A week later we received a letter saying we didn't owe them any money, along with a $500 voucher for a future trip. Their reply also included specific denials on the legal complaints, which means someone in the GC office had to deal with it. That part I found particularly satisfying.