I (re)started my consultancy in part so I could work from home. My commute had gone from 2 hours a day to 3 hours a day with the rise of traffic in the Toronto area.
I meet with clients a couple times a month and I am on the phone, slack or webex/ringcentral/google hangouts etc.. a few hours a week.
I am _sooooo_ much more productive now (with fewer distractions) that I work on average 500 hours a year less than I used to. That doesn't even begin to factor in the quality of life issues. I now drive 8000km per year versus over 20,000km per year.
Some jobs, some roles, yes, you need to physically go somewhere. For me, for what I do? There is no benefit.
First of all, congratulations! Always scary to (re)start over, and I'm glad it's worked out for you.
I'm a big believer in serendipity. To use a machine learning example, your algorithm needs to have some temperature.[1] Sometimes you want to sacrifice your queen in order to checkmate your opponent in 5 moves. In this situation, that might mean sacrificing on productivity during a project in order to meet with the client more frequently in person, allowing you to develop a long lasting relationship.
I'm sure that things come up in those physical meetings that don't come up during phone calls or Slack for a variety of reasons. In my opinion, if you met with clients a dozen times a month, instead of a couple, you would not be as productive, but you would drastically improve your relationship with the clients.
Loyalty is a currency like any other, it can earned and spent. You can't quantify the value of a relationship the same way you can quantify productivity, but your improved empathy and sympathy to your clients problems will improve your performance. You might also find that your clients trust you more, and give you more freedom and time to find solutions to their problems. Finally, developing relations will pay off in your professional and personal life down the road, long after you have finished working on the current project.
Of course, if you're optimizing for work-life balance, or spending less time on the road, then this can all be ignored. Take the necessary steps to achieve your desired lifestyle. If your goal is to promote growth, build infrastructure, and deliver value, I believe you lose something by going remote.
Personally I think the best system is a combination of Monday and/or Friday remote, with the rest of the days in a physical location. This allows employees to enjoy parts of the remote lifestyle, while still keeping many of the benefits of meeting in person.
I meet with clients a couple times a month and I am on the phone, slack or webex/ringcentral/google hangouts etc.. a few hours a week.
I am _sooooo_ much more productive now (with fewer distractions) that I work on average 500 hours a year less than I used to. That doesn't even begin to factor in the quality of life issues. I now drive 8000km per year versus over 20,000km per year.
Some jobs, some roles, yes, you need to physically go somewhere. For me, for what I do? There is no benefit.