My friend switched to the Mac mostly because of my example (though I shy away from advocacy) and his iMac had multiple, far more invasive repairs including at least two motherboard replacements.
Eventually my Mac expertise helped because I picked up on forums that 3 major repairs was usually enough to argue for a replacement (or similar, the details are hazy with time).
A rough introduction, but he's now the proud owner of many, many iPods, multiple iPhones, Airports, iMacs and Macbooks and probably going to get an iPad.
I'm sure there are stats available that would reveal exactly who is more likely to sell a defective device rather than rely on anecdotes.
What I am happy to offer as an anecdote is that there is clearly a certain kind of Apple purchaser, who even when returning a faulty product(!), will managed to convince themselves that Apple has some magical process that is unavailable to any other company, when generally almost everything they do (excepting the rare flash of brilliance) is fairly bog standard and boring, if not inferior to the competition (e.g. A4 is slightly worse than Samsung's sister chip in it's phones, PPC was in later days much slower than intel except in carefully staged Altivec bake-offs).
My understanding was that after the second failure you were eligible for a replacement. Apple consistently scores well on customer service.
All PC makers are buying from the same place so of course one isn't going to be much better than the other. The difference is in customer service and extras (e.g. that fantastic touchpad on the mac book line).
Eventually my Mac expertise helped because I picked up on forums that 3 major repairs was usually enough to argue for a replacement (or similar, the details are hazy with time).
A rough introduction, but he's now the proud owner of many, many iPods, multiple iPhones, Airports, iMacs and Macbooks and probably going to get an iPad.
I'm sure there are stats available that would reveal exactly who is more likely to sell a defective device rather than rely on anecdotes.
What I am happy to offer as an anecdote is that there is clearly a certain kind of Apple purchaser, who even when returning a faulty product(!), will managed to convince themselves that Apple has some magical process that is unavailable to any other company, when generally almost everything they do (excepting the rare flash of brilliance) is fairly bog standard and boring, if not inferior to the competition (e.g. A4 is slightly worse than Samsung's sister chip in it's phones, PPC was in later days much slower than intel except in carefully staged Altivec bake-offs).