I think 64% is a low number and a lot of people imagine that vague assurances are actually recognition.
I further think that this leads to the company not receiving feedback from it's staff except for the ultimate: quitting. So you have staff who don't want to talk about how you could make things better, who don't want to innovate, who don't rock the boat, and who then leave because you don't seem open to communication.
And in the worst example, the company then explains away their absence via a "Well, THEY didn't have the right Culture, did they?"
I further think that this leads to the company not receiving feedback from it's staff except for the ultimate: quitting. So you have staff who don't want to talk about how you could make things better, who don't want to innovate, who don't rock the boat, and who then leave because you don't seem open to communication.
And in the worst example, the company then explains away their absence via a "Well, THEY didn't have the right Culture, did they?"