The first comment on that thread is a typical funny HN comment: “if you’re a Linux user and do x, y, z and connect the flux capacitor to the warp drive you can emulate Dropbox no problem”
BrandonM: It's funny how often that comment—which I made as a 22-year-old undergrad—resurfaces. Someone even reached out to me 2 weeks ago because they wanted to use it in an article as an example of "the disconnect between the way users and engineers see software"!
I like to think that I've gained a lot of perspective over the last 11 years; it's pretty clear to me that point #1 was short-sighted and exhibited a lot of tunnel vision. Looking back, though, I still think that thread was a reasonable exchange. My 2nd and 3rd points were fair, and I conceded much of point 1 to you after your reply (which was very high quality).
Obviously, we have the benefit of hindsight now in seeing how well you were able to execute. Kudos on that!
Congrats on your success! I wish you nothing but the best going forward!
I hope BrandonM isn't haunted by his comment or anything. It's not really a big deal right? Can't we just have a chuckle about it and move on? Besides, his comment was the top voted one (simultaneously my comment has a lot of upvotes too). We all get things wrong from time to time, especially at a young age. Big deal. He's probably been right a million times but nobody remembers those.
Actually, that comment by BrandonM is occasionally referenced as a good example of how YC startups have an unhealthy advantage on the forum, as YC startups can have their posts deleted but regular users such as BrandonM can not, hence their comments live for an eternity (which in this case seems to be a good thing).
True, though it's definitely nice to see how that discussion didn't descend into poo-flinging. The poster replied to the criticism and the critic conceded that it would indeed be useful, even for linux users :-)
Not one to support rants normally but this irritates me too, especially when encountered in billion-dollar businesses (not only Dropbox). It's like they can't afford investing a part-time developer and a few extra db queries in customer experience and retention, which indicates that they are in it for the fast buck, right or wrong. This type of customer indifference should have a special, and tarnishing, name.
I think it’s more a problem with most companies of any size.
It’s not the devs. The owners likely become sufficiently detached from the end product and experience and sales/marketing teams are left to squeeze every bit of fiscal value from the thing. That usually results in battles for new analytics or new features that usually look like background software/network bloat, and judging the client to increase their spend no matter what. Those teams always have to post higher numbers regardless of the market.
Paypal's post login page comes to mind.
I want to see the dashboard after login, not a uninformative ad that probably took time and money to put there.
My PayPal was put on freeze a few weeks ago. When I called to get unlocked I was told the verification lock was put in place because perhaps (they couldnot say exactly) because I had started some Capital Loan process they have. Really, what had happened was I clicked that damned interstitial ad post-login.
The forced ad, accidentally clicked, locked my account, had to spend an hour cleaning it up.
There's a chance that's there because some split test showed it increases conversions to their (presumably) more lucrative business payment plan.
Probably got tests running to see what exactly keeps people around when they get onto the plan.
When you've got that many users, I think it becomes norm. I remember a funny story about how Google tested hundreds of shades of blue to see which exact shade lifted click through rates the most. The standard default blue won.
I can't agree that the impact on UX is worthwhile in the long run but I can see how such things can be attractive when you haven't got the, I dunno the right word for it, "clout" to look past the immediate bottom line like Amazon or Apple had when people were betting on them.
There is value in being able to ask hard questions without being condescending. It is a rare skill these days to be able to handle those questions with tact.
I reference this when I talk about HackerNews in general. I remember reading this post back then. I remember them slowly growing huge. It's kind of funny to look back and think I knew about their project from the very beginning.
