Thanks for that perspective, Jeremy. But I think hidden in that question was an underlying question: does changing the brand in non-radical ways change perception in people's minds?
The answer might be yes for Dara, but it seems unintuitive to me.
> does changing the brand in non-radical ways change perception in people's minds?
It definitely does for me. I'm not an Uber user (doesn't exist in Germany), but I know the previous design system. When I looked through this page, I also had the impression that their new CEO has to do with this because it evokes more feminine qualities than the previous corporate design. I cannot exactly pin-point this; I'm just going by the feelings it evokes in me. It somehow feels warmer and more empathetic to me (to the extent that a tech giant can be perceived as warm and empathetic).
It's definitely what Uber needs right now on the design front. Let's see how much it helps them regain trust.
The answer might be yes for Dara, but it seems unintuitive to me.