> People who actually know how to do their job, having learned it well, or had previous skills, get frustrated that most of their workload is 'make-work' following all the extra procedures, and the people who have no skill, just follow the The Book, because they know no different, and it keeps them out of trouble.
That’s actually an intermediate step. The interesting side effect of “the book” is that any sufficiently advanced organization will and does recognize the codification or procedure as a chance for automation and increased efficiency. The dangerous thing that might occur here is that “the book” became “the system” in the late 90’s when IT invaded every organization. “The system” got an upgrade here or there - but more or less cargo-cult’d the manual process. More dangerously - “the system” works, and got extended to integrate with another “system.” Changing either one would require substantial work, and the individual that wrote the original “book” has long since left the organization, leaving behind a process frozen in time.
That’s actually an intermediate step. The interesting side effect of “the book” is that any sufficiently advanced organization will and does recognize the codification or procedure as a chance for automation and increased efficiency. The dangerous thing that might occur here is that “the book” became “the system” in the late 90’s when IT invaded every organization. “The system” got an upgrade here or there - but more or less cargo-cult’d the manual process. More dangerously - “the system” works, and got extended to integrate with another “system.” Changing either one would require substantial work, and the individual that wrote the original “book” has long since left the organization, leaving behind a process frozen in time.