After being a Tmobile customer for 6 years(and leaving this year), I do not trust a word they say.
Here is a list of unethical things they've done-
>Claim UNLIMITED when restricting people at 10gb hotspot and 50gb data. Their depriortization is unusable, but they claim otherwise.
>They sent their social media marketing team to astroturf in an /r/frugal thread critical of tmobile.
>Their customer service person canceled a plan and added a plan when moving around numbers. I dont know if this was intended or an accident, but after 2 months of paying extra, I asked for a refund, the store wouldnt do it. I had to call. This was a 2 hour process.
Like someone else mentioned, they throttle after the first 50 GB/month, or immediately when tethering. That said, I also moved over recently because it costs about 1/3 as much as my old Sprint (actually) unlimited plan.
Another for the list: a single stray tap on some ad got me (silently) enrolled in some useless service, charged directly to my T-mobile bill.
Workaround: Pay monthly, resist their pressure to sign up for auto-pay. Shift bill payment chore day to third week of each month, to deal with T-mo's 17-day window between billing and overdue dates.
All that said, from what I've seen, the competing providers are worse still.
I've had their customer support and in-store employees straight up lie to me about terms and conditions to get me to buy things. I'll never use T-Mobile again after crap like that.
Here is a list of unethical things they've done-
>Claim UNLIMITED when restricting people at 10gb hotspot and 50gb data. Their depriortization is unusable, but they claim otherwise.
>They sent their social media marketing team to astroturf in an /r/frugal thread critical of tmobile.
>Their customer service person canceled a plan and added a plan when moving around numbers. I dont know if this was intended or an accident, but after 2 months of paying extra, I asked for a refund, the store wouldnt do it. I had to call. This was a 2 hour process.
So 2M customer data? Says tmobile.
So no passwords stolen? Says tmobile.
I remember when they were 'the good guys'.