The Bloomberg helpdesk was never designed to be used in that way, but generally the guys and gals staffing it were given quite a lot of flexibility in answering clients.
Bloomberg actually took quite an interesting approach to staffing their helpdesk, everyone (except for developers) who joins the company from university has to spend a few months working on the help desk. So all the help desk staff are highly educated locals rather than outsourced labour. They probably have some of the most capable helpdesk staff in the technology industry.
Bloomberg actually took quite an interesting approach to staffing their helpdesk, everyone (except for developers) who joins the company from university has to spend a few months working on the help desk. So all the help desk staff are highly educated locals rather than outsourced labour. They probably have some of the most capable helpdesk staff in the technology industry.