Last time I did it was with a customer service issue with InDinero. No one replied, so I canceled my account.
Also, I started consulting at age 11 and incorporated at 15, so I think I have the right to call out young people in business when I feel like they could do better.
I made an InDinero account to kick the tires a bit, and made a few comments when closing the account. I received several emails from Jessica within 24 hours and an offer to discuss things on the phone.
Maybe she has increased her attentiveness since you canceled. Maybe she is only attentive to people who are closing accounts. However it came about, I was impressed with her responsiveness to my comments.
Also, I started consulting at age 11 and incorporated at 15, so I think I have the right to call out young people in business when I feel like they could do better.