I can confirm that we had the same issue with my family. I switched them all to Apple hardware since they would complain of lost Wifi on their Laptops and confusing functionality on Android. Now that everyone has MacBook Airs and iPhone 6s, I have not heard complaints from anyone.
These days, it's about using Google Drive (who really owns a shared file?)
These days, it's about using Google Drive (who really owns a shared file?)