> My time is mission critical, I can't spend 1 hour debugging a phone and talking to someone who just wants to use a device as non-technical as possible as anything complicated with be forgotten.
This is off topic and the stuff of downvotes, but you're not talking about "someone," you're talking about your mother. I value my time as much as the next developer, but I would hope to never be so busy that I can't take an hour to help one of my parents, and I would encourage anyone who feels similarly to consider their priorities if they can't take an hour for a loved one - assuming, of course, that you have a good relationship with your mom.
You are certainly right, but I concur with the author - it's not the time for your mother, it's the valuable time stolen from you and your mother by a device, demanding the regular maintenance.
> but you're not talking about "someone," you're talking about your mother.
You are exactly right. Of course I help her with other issues whenever I can. But when an issue comes up again and again and again and it becomes a contentious issue because of the "phone". Not only that, when relatives from abroad want to communicate and they can't because of an app that is failing. The whole thing becomes a more serious issue. Something had to change.
Now there are no problems. In fact, she does more things with this phone than other before. Like facetime-ing, etc. She says it's just so much easier to use than before.
This is off topic and the stuff of downvotes, but you're not talking about "someone," you're talking about your mother. I value my time as much as the next developer, but I would hope to never be so busy that I can't take an hour to help one of my parents, and I would encourage anyone who feels similarly to consider their priorities if they can't take an hour for a loved one - assuming, of course, that you have a good relationship with your mom.