>People who hear that say, Lexus are doing badly and have severe problems with their cars are going to go buy an Audi.
If you're buying something where a large part of the value is in the image/brand it's usually not fashionable to complain about it.
When a S10 breaks it's GM's fault. When a Tacoma breaks the owner didn't treat it right.
When a Kia breaks it's unreliable. When a BMW breaks that's just part of owning a BMW.
Tesla has cultivated an image (or rabid bunch of fanboys, depending on your perspective) where you're expected to put up with shoddy build quality and less than prompt service as part of the ownership experience so Tesla gets a pass on those things.
If you're buying something where a large part of the value is in the image/brand it's usually not fashionable to complain about it.
When a S10 breaks it's GM's fault. When a Tacoma breaks the owner didn't treat it right.
When a Kia breaks it's unreliable. When a BMW breaks that's just part of owning a BMW.
Tesla has cultivated an image (or rabid bunch of fanboys, depending on your perspective) where you're expected to put up with shoddy build quality and less than prompt service as part of the ownership experience so Tesla gets a pass on those things.