why do you need to provide photocopies to initiate DMCA takedowns? I thought one of the complaints about DMCA was that it was ridiculously easy to do to someone, but Amazon has made it difficult for you? I wonder if it would be easier for someone not selling through Amazon and thus not dependent on them.
You'd think this would be an unnecessary step, since we provided a link to the USPTO filing, and we provided our incorporation documents when becoming a vendor.
The issue with the Amazon case management system is if you encounter a customer service rep who has no idea who you're talking about, there's no way to escalate the support case at all. There's no live person to talk to. So, you end up playing roulette, often having to submit the same case multiple times until you get a rep who is able to help.
