To be fair, Amazon is directly able to influence the details of how Amazon Logistics works for your address, and they likely want to improve it, using customer feedback to do so. They have less leverage and incentive for other carriers.
> and they likely want to improve it, using customer feedback to do so
I know, but the other carriers are already good, and I'm not super interested in being the guinea pig to train Amazon's. They're just brain-dead in so many different ways:
1) I'm not a dispatcher, I don't want to give directions to a driver or talk him to my address. That's Amazon's job.
2) I'm not Amazon's cartographer either, and it was super annoying to have to talk a phone rep through dropping a map pin on my place.
3) Every other carrier seems to be able to read the sign with delivery instructions at my door, why not Amazon? They ignore it so often I got tired of calling and complaining about that.
4) They should leave door-notes when there's a problem like every other carrier.
A lot of the stuff they need to improve on is simple stuff they could have easily learned by looking at the customer experience of their competitors, so I'm not really willing to cut them much slack. Especially since they force their carrier on me rather than giving me options.
