I am so happy that we live a 25 minute drive from an Apple store now. When I lived in the northern Netherlands, there was only an Apple dealer nearby. They were absolutely terrible. I once had a broken 'f' key, the laptop was still under warranty and they were blaming me that I broke the key by removing the key cap (which I didn't). They only repaired the laptop after a lot of arguing.

I had to use my warranty twice at an Apple Store and the experience was stellar. One time they repaired my phone within two hours. With a broken MacBook Pro, they just replaced it. No questions asked. I know that some people have bad experiences, but for me their support has been a lot better than that of Apple dealers and other vendors (looking at you Motorola/Lenovo).