This is probably my favorite article I've read on here all year. User experience is so important and so hard and so iterative (and requires so many new sets of eyeballs) that far too many people and organizations call it quits at the 10% mark without ever realizing it -- this is as true in web design as it is in game design. It's great how spending time learning lessons in one can translate into improved performance at the other.
Mark Rosewater, lead designer for Magic: The Gathering, likes to talk about how he looks for designers with experience doing things other than designing games because they can bring new perspectives and approaches that can help redefine their game design problems in new ways. I completely agree, and again feel like that same lesson can be applied in reverse—hire great game designers to work on your UX, assuming you can pull them away from their game designing long enough! It'll be good for them and good for you.
Mark Rosewater, lead designer for Magic: The Gathering, likes to talk about how he looks for designers with experience doing things other than designing games because they can bring new perspectives and approaches that can help redefine their game design problems in new ways. I completely agree, and again feel like that same lesson can be applied in reverse—hire great game designers to work on your UX, assuming you can pull them away from their game designing long enough! It'll be good for them and good for you.