But the average person can’t type faster than they can talk. Generally a conversation has two sides and typing forces both sides to express themselves in a much slower manner, the time you save reading you will waste typing
Typing forces people to think before they act. It is marvelous. Synchronous communication is overrated. A well written message of a few sentences can replace an hour of talking.
The 'well written' part of that is what many people seem to struggle with. It can sometimes take over an hour to produce just a paragraph or two containing a 'well written' message with the right style, optics, tone, and connotations, spending time checking the spelling, punctuation, grammar, and factual content for accuracy and readability. A hastily thrown together couple of sentences with spelling errors, unexplained abbreviations and acronyms, and perhaps even missing some important detail will cause more damage and waste more time than that hour long phone conversation.
Good- this gives both parties the opportunity to boil down the information into the most important parts, and verify those important parts for accuracy.
