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ThrustVectoring
on Nov 11, 2017
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I hate telephones
It's less about having one person's attention, and more about making the BATNA for solving your problem "customer ties up a CS agent for phone support at $10/hr until the problem gets solved".
bdhess
on Nov 12, 2017
[–]
$10/hr sounds high even for on-shore telephone support.
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