>Sellers just have to assume a 10% loss of gross margin due to issues like this. It's not the end of the world, but that's where the cost is.
Cost of doing business. Reminds me of the book "What I Learned Losing a Million Dollars" where Jim Paul describes how someone trading in lumber doesn't cry about 20% of the wood being useless, he knows 20% will be useless and he writes that up under cost of doing business. Just like refunds and customer support are a cost of doing business.
Cost of doing business. Reminds me of the book "What I Learned Losing a Million Dollars" where Jim Paul describes how someone trading in lumber doesn't cry about 20% of the wood being useless, he knows 20% will be useless and he writes that up under cost of doing business. Just like refunds and customer support are a cost of doing business.