Given the amount of payments they are processing these days, it seems unrealistic that they would get absolutely everything right every time. You find the same with PayPal, all the major traditional gateways, etc.
Of course, in online forums you see the people who are (sometimes quite reasonably) very upset and shouting about it, but not all the things that worked just fine for every other merchant. There's no way to know whether those stories were the norm or isolated incidents. Importantly, there's also no way to know whether there was more to the stories than the people telling them were letting on, because we only see one side there.
As I said before, Stripe definitely still have room for improvement, and are still often very slow at dealing with things. And I'm sure if anything like some of those stories happened to me, I'd be very aggrieved and warning people off them as well. But I can only comment on my own experience, and so far I'm still inclined to give them the benefit of the doubt, because in several years of dealing with them, they generally have fixed any problems eventually and seemed to be genuinely trying to help.
Of course, in online forums you see the people who are (sometimes quite reasonably) very upset and shouting about it, but not all the things that worked just fine for every other merchant. There's no way to know whether those stories were the norm or isolated incidents. Importantly, there's also no way to know whether there was more to the stories than the people telling them were letting on, because we only see one side there.
As I said before, Stripe definitely still have room for improvement, and are still often very slow at dealing with things. And I'm sure if anything like some of those stories happened to me, I'd be very aggrieved and warning people off them as well. But I can only comment on my own experience, and so far I'm still inclined to give them the benefit of the doubt, because in several years of dealing with them, they generally have fixed any problems eventually and seemed to be genuinely trying to help.