I think the use of "product" here is a bit of a stretch, and what "moderators" are you pleading to? AFAIK it's only dang, and I'm not sure what we can expect him to do when the criticism levelled at him is "the comments aren't as good as I remember"

Also worth remembering is that when companies as polarising as Uber are in the news, there's gonna be heated discussion with lots of strong opinions and anecdata. No amount of moderation can avoid that