In a nutshell, uber is changing their business from charging a commission to acting more like a retailer: buy low (from drivers) and sell high (to passengers). The problem is that normally the two far ends of that transaction only ever interact with the middleman, but here they're literally sitting in the same car. Hard for both the buyer and seller not to feel (justifiably) ripped off when they can actually compare notes. Especially if even after their margin Uber is still taking a percentage of the driver's pay.
In a nutshell, uber is changing their business from charging a commission to acting more like a retailer: buy low (from drivers) and sell high (to passengers). The problem is that normally the two far ends of that transaction only ever interact with the middleman, but here they're literally sitting in the same car. Hard for both the buyer and seller not to feel (justifiably) ripped off when they can actually compare notes. Especially if even after their margin Uber is still taking a percentage of the driver's pay.