> It's certainly understandable, but it's also worth remembering that for almost any business the idea that they could call, say, Microsoft and get their bug fixed is pretty much a fantasy.
If you believe that, you've never been in an organization which purchased the topmost tiers of a support contract before from one of the big tech companies before. It's actually quite impressive.
If you believe that, you've never been in an organization which purchased the topmost tiers of a support contract before from one of the big tech companies before. It's actually quite impressive.