Problem: Customer support still depends on age-old channels like email and phone while the world is moving fast ahead. People want instant replies to queries and all the brands have an online/phone presence. But none of them are leveraging these channels for effective customer support.
Solution:
Chatwoot.
It's an app for multi-channel customer support.
You can connect your brand's Facebook Page or your Telegram bot. You will get all the messages on Chatwoot, and from here you can reply, assign conversations to agents and get reports on how your agents are performing.
I will be launching beta soon with Facebook Pages as a channel. Soon to be followed with WeChat, Line, Telegram and possibly Whatsapp as soon as they release their business API.
For the technically inclined: Built on RoR + Vuejs. Completely on AWS.
A lot of customer support platforms already started offering chat features a few years ago. (I used to work in the industry.) The same can be said for Facebook and Twitter integration.
Problem: Customer support still depends on age-old channels like email and phone while the world is moving fast ahead. People want instant replies to queries and all the brands have an online/phone presence. But none of them are leveraging these channels for effective customer support.
Solution: Chatwoot.
It's an app for multi-channel customer support. You can connect your brand's Facebook Page or your Telegram bot. You will get all the messages on Chatwoot, and from here you can reply, assign conversations to agents and get reports on how your agents are performing.
I will be launching beta soon with Facebook Pages as a channel. Soon to be followed with WeChat, Line, Telegram and possibly Whatsapp as soon as they release their business API.
For the technically inclined: Built on RoR + Vuejs. Completely on AWS.
Would love to know your thoughts.