> I work in marketing, and have seen scant evidence for the value of a "brand"
To what do you attribute the success of, say Coca Cola, rather than generic cola? Price and a good distribution network? Surely brand must contribute a little.
I don't know much about how branding works at that scale. But I don't think it's very effective for small/medium companies, and can be quite a money sink.
In nearly every SMB branding exercise/project I've participated in, the need for a brand, and the benefits it provides, are entirely limited to the egos of the employees.
To what do you attribute the success of, say Coca Cola, rather than generic cola? Price and a good distribution network? Surely brand must contribute a little.