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Our local store installed them to great fanfare back in the 90s, kept them for about a year, then quietly removed them. I was always very curious as to why: perhaps they didn't get used very much, or perhaps customer satisfaction with them was low.


A Waitrose I lived near had this system, and I think it must have been fairly successful because they put in a second wall of scanning devices shortly before I moved.


Offhandedly asking why next time you're at a (self-) checkout can't hurt.




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