Also a Service Level Agreement doesn't mean that you will really get 99.999% reliability, usually it just details what financial recompense you will receive when that level of service is not achieved.
e.g. "We will give you $1 per minute for the first 5 minutes of downtime, $10 per minute for the next 50, $100 per hour thereafter"
Or something, I just made that rate up but that's the idea.
e.g. "We will give you $1 per minute for the first 5 minutes of downtime, $10 per minute for the next 50, $100 per hour thereafter"
Or something, I just made that rate up but that's the idea.