Yeah, when it comes to services in Japan, they go REALLY hard. In the hotel I stayed in, there was always a team of people standing by the entrance to the lobby just to welcome you inside, or tell you to have a nice evening when you leave. They had other people at the elevators with the same job: greet the people who come out of the elevators.

When we missed the shuttle to the train station, the shuttle manager apologized profusely, like they had done something wrong, when really we had just showed up a few minutes late.