I do not represent the school, I speak only for myself and believe it's reasonable for me to express an opinion as someone who believes in and works hard for our school and our students. Further, 1) I am not tone deaf. The author's disdain was thinly veiled and their accounting was full of exaggerations and inaccuracies. This wasn't a simple sharing of how they program works and how it didn't meet their needs. It also raises concerns because I am dismayed that they apparently didn't raise any reasonable concerns they may have had during the program when I and my colleagues were in a position to improve their experience or they would have reported it differently here. Why do you suppose they wouldn't give us that opportunity to make their experience more fruitful given their investment? Constant iteration and openness to feedback is a regular mantra around HR. I wonder (reasonably) if there isn't something else going on here than they report. And 2) I sought to share another perspective. I provided full disclosure about my role in the first sentence, highlighted some specific skewed observations made by the author and encouraged readers to investigate for themselves.

Seems reasonable to me.