Gonna speak up to defend OP here: I've worn the devops hat for products across multiple "Large Companies" (Amazon and larger scale) and found that for small products where it was me and a few other devs keeping the lights on, we would have outage alerts on status pages/twitter typically _before_ public users even realized something was wrong, since we were all very high touch on the project.
The bigger a project gets, the less prioritized something like a status page often seems to get. Larger entities certainly _have_ them but I often see more things interfering as scale grows (this isn't only a MS thing, let me make clear) whether it be domain switches between engineering and social management (status is often via twitter), feeding the status page via a long telemetry/monitoring platform that has some lag, or a high threshold for what "outage" means to avoid flappy notices (at the cost of some false negatives).
I'm not even going to make a value judgement on the tradeoff of these costs at this point, (I certainly wouldn't dismiss it offhand as a net negative although equally it's not all roses) but at the very least I'd observe that something like a status page _CAN_ be serviced very well from an up and comer (for as much as Github is that any more) and it's far from a true statement that bigCOs can't take learnings from improving customer happiness from newer entities. (In fact, I wish that was a more common practice!)
The bigger a project gets, the less prioritized something like a status page often seems to get. Larger entities certainly _have_ them but I often see more things interfering as scale grows (this isn't only a MS thing, let me make clear) whether it be domain switches between engineering and social management (status is often via twitter), feeding the status page via a long telemetry/monitoring platform that has some lag, or a high threshold for what "outage" means to avoid flappy notices (at the cost of some false negatives).
I'm not even going to make a value judgement on the tradeoff of these costs at this point, (I certainly wouldn't dismiss it offhand as a net negative although equally it's not all roses) but at the very least I'd observe that something like a status page _CAN_ be serviced very well from an up and comer (for as much as Github is that any more) and it's far from a true statement that bigCOs can't take learnings from improving customer happiness from newer entities. (In fact, I wish that was a more common practice!)