You need to read a book called Systemantics by John Gall. It's a hilarious and accurate look at how large systems fail. Although parts are somewhat dated, the principles are the same.

In particular his material on bureaucracies is relevant: when threatened, bureaucracies immediately fight for self-preservation. Boisjoly was threatening the bureaucracy and so had to be eliminated for it to survive. Its actions makes perfect sense in the light of this. Ugly, yes but understandable.