Why is it an issue that LastPass was sold to LogMeIn? Does that company have a bad reputation, or...? This is a serious question. I am not familiar with LogMeIn.
I'll repost what I commented on the LastPass sale. LMI basically just skirts by, doing just enough not to drive their users away -
"A lot of folks only have experience with Logmein from the horrible way they handled transitioning users from the free to paid service.
My company has used Logmein Central for remote access to hundreds of PCs for years. The core software is great, reliable, and has been ever since we started using it.
The problem is that Logmein the company knows they're on top of the heap when it comes to remote management. They have no reason to innovate or improve where they can.
They added 2FA but otherwise we haven't seen a single new feature that we've taken advantage of in a very long time. Any features they do add hint at them wanting to be a RMM service but you'd have to be an idiot to trust them with more responsibility of your networks. Also a lot of those features require Logmein Pro which adds an insane amount of cost depending on how many systems you're managing.
Meanwhile there are bugs that have been around literally since we started using the software. For instance copy/paste while in a session will randomly break. The Logmein client software is very buggy on OSX, crashes often, search will randomly break.
Their support is basically non-existent, although I haven't tried in a while if you opened a ticket it would take days if not longer for a response and they'd usually just direct you to some unrelated KB or tell you post on the forums.
We use Lastpass as well so this should be interesting. I've yet to see a merger that actually improved things from our end as a MSP. Cisco bought Meraki, Dell bought SonicWALL, at this point I assume any time we see a merger that its time to find a new vendor."
LogMeIn has a history of buying useful products and then raising prices on them without much warning. I was a faithful customer of Hamachi until LogMeIn purchased them, upped the price, and then tried to lock me in to a subscription.
If anyone doesn't know enough to put comments like this in context,
Hamachi was a free VPN service most commonly used by gamers. LogMeIn bought Hamachi, and turned it into a paid service, earning the eternal hate of the gaming community.
None of these aspersions are worth considering if you're thinking about enterprise software.
Out of curiosity--have they been successful with this strategy?
I'm guessing there's some short term revenue gains, and maybe some initial fallout. But the question still stands of whether this works long term. A lot of companies underprice their offering, so this could very well work and an acquisition seems like an ideal time to raise prices while promising more down the line.
