Handy's software is atrocious. I went to change a recurring cleaning schedule and they presented me with a modal pop-up to keep my cleanings at 50% off. I agreed, and my future cleaning pricing all showed up at $43/cleaning.
My next cleaning comes around, and I'm hit with a $101 charge. The receipt literally says "Price: $101, Discount: $58, Total Charged: $101". I end up having to go back and forth over Twitter DM because they refuse to respond to my emails and pick up their phone to get my charge adjusted. I ask if the remaining three cleanings that I was signed up for would honor the $43 price reflected in my account summary. They said yes.
The day before the next cleaning, I get hit with the same $101 charge. Again, I reach out to them and spend about three hours going back and forth finding out that the "last representative did not provide the right information", and that I need to "show the coupon code (I) used" (there wasn't one). I ended up getting my service cancelled for good.
Terrible. Never again. I'd rather pay a premium for a real cleaner to show up.
My next cleaning comes around, and I'm hit with a $101 charge. The receipt literally says "Price: $101, Discount: $58, Total Charged: $101". I end up having to go back and forth over Twitter DM because they refuse to respond to my emails and pick up their phone to get my charge adjusted. I ask if the remaining three cleanings that I was signed up for would honor the $43 price reflected in my account summary. They said yes.
The day before the next cleaning, I get hit with the same $101 charge. Again, I reach out to them and spend about three hours going back and forth finding out that the "last representative did not provide the right information", and that I need to "show the coupon code (I) used" (there wasn't one). I ended up getting my service cancelled for good.
Terrible. Never again. I'd rather pay a premium for a real cleaner to show up.