I’m a frequent shopper of Bonobos and Zappos. One glaring flaw is their shipping speeds. I felt in its earlier days, Zappos really paved the way for fast and convenient shipping. Order a pair of shoes, and you get it on your front porch in 1-2 days. I rarely shop at clothing stores now. I like to have clothes and shoes delivered so that I may try them at my leisure in the comfort of my own home and debate whether to keep the purchase for a couple of days.
Bonobos shipment takes approximately 5 business days if you live in Northern CA (which is where I am at.) Returns also take awhile. Approximately 2 weeks from when I initially ship the item, to when I receive the return on my CC. You can’t be the “Zappos of pants”, if your shipping speeds take 5 business days.
Their customer experience is one of the best I’ve ever experienced. They are really polite and really responsive.
Additionally, if you visit one of their brick and mortar shops, and you order through their reps at the store, you will get a sizable discount. Grab that person’s card, and try to make future orders through that person for discounts in the future.
I’m a frequent shopper of Bonobos and Zappos. One glaring flaw is their shipping speeds. I felt in its earlier days, Zappos really paved the way for fast and convenient shipping. Order a pair of shoes, and you get it on your front porch in 1-2 days. I rarely shop at clothing stores now. I like to have clothes and shoes delivered so that I may try them at my leisure in the comfort of my own home and debate whether to keep the purchase for a couple of days.
Bonobos shipment takes approximately 5 business days if you live in Northern CA (which is where I am at.) Returns also take awhile. Approximately 2 weeks from when I initially ship the item, to when I receive the return on my CC. You can’t be the “Zappos of pants”, if your shipping speeds take 5 business days.
Their customer experience is one of the best I’ve ever experienced. They are really polite and really responsive.
Additionally, if you visit one of their brick and mortar shops, and you order through their reps at the store, you will get a sizable discount. Grab that person’s card, and try to make future orders through that person for discounts in the future.