Thank you @gmays for submitting my article what a nice morning surprise! It's me Tom the author of the post. If you have any questions about it feel free to ask, I'm happy to answer.
How are you the author of the post when the Wayback Machine says Brian Jackson authored the post in 2019?
Despite the date on the article being today's (Feb 22, 2023) date, the article itself even says "It’s now early 2019 and we’ve already way surpassed this first, but very important milestone."
Congrats on the milestone, feels magical, doesn't it? :)
One question, though: during peak hours, how do you make sure your clients get the help they need quickly? How big needs a support team need to be for that?
