That is an interesting concept

I've been looking for something from start May till end July. We'll be spending an equal amount of time between Downtown and in the Valley.

I've just landed a private place from someone who is going away for a break over summer. Avoid any of the "rental agents" on Airbnb or craigslist. They charge through the roof.

Looks like the page is 500'ing

has been fixed

Great article, Jay definately hits the nail on the head "Kreps argues that there is high value in having the same folks that write the database software run the database software"

What type of coding are you comfortable with? If you can get in with a good team then you should be fine. Shoot me an email (check my profile)

Great article, actually your whole blog is well worth reading

No problem, enjoy

There is a great new article on the folyo.com blog, that provides some great places to look based on budget

http://blog.folyo.me/the-startups-guide-to-budget-design/

Thanks, some examples definitely make sense.

The questions will always be based on 4 key topics - Promptness - Accuracy - Partnership - Helpfulness

We are currently providing industry specific wording of the questions and will be letting users taylor the wording if they wish.

We are trying to capture a customer's satisfaction within a few key areas an also overall. This is why customers are only surveyed every 3 months. We find this gets a much better idea of how happy they are with the service.

There are other tools for capturing feedback immediately after signup or a support incident, which would help identify signup or sales issues. This is an area we may look into in the future but for the moment the focus is on measuring change in their individual opinion over time. This lets us identity customers that still rate us well, but their opinion has dropped over time. (Or people who are rising advocates etc)