I think he was implying that those companies think they are so important that it doesnt matter they are down, they wont loose any customers over it because they are too big and important.
Well yes, it's even in the caption: "AI Generated CRM optimized flowchart showing how sales, marketing, and support teams integrate for efficiency, customer satisfaction, and retention."
Ok so then you compare the numbers and you see that one group is worse than the other. Just because you found one black pixel in a grey area doesn't mean its not white.