The public sector is about service. It’s not emotional attachment that keeps these employees there to the end, it’s a sense of responsibility. There’s no higher calling keeping you at your B2B SaaS company.
The public sector was about service. Then we elected Donald Trump twice. I wouldn't want to be the last idiot carrying water for a country that rejected my service outright.
Higher calling might be the wrong phrase, but generally I find that people who work for the forest service etc feel more responsibility for their charge than people making widgets.
Yeah if you’re already a competent runner using traditional shoes then switching to Lunas or similar will absolutely blast your calves if you try to maintain even a remotely similar pace or volume at the start.
Customers will gladly use an outdated browser or OS with known exploits to access their most sensitive information. Automated updates are necessary evil. Even a smart speaker with a vulnerability could end up as part of a botnet.
I can only assume you’ve never worked in desktop support if you think that is something the general populace is remotely interested in. Smartphones are a step in the right direction for the tech illiterate and uninterested. There is zero reason to give lay users enough rope to hang themselves with despite that being the opposite of what I or most users of this site would like for ourselves.
I actually did work with customer support in my very first job :) We had a limited IT crew, so programmers on-site would often go to the users' office to help with software and hardware issues.
My anecdote is the opposed of yours: they were interested in knowing why something wasn't working, but only as long as you're willing to be patient, talk slowly, and explain any unknown concepts to them, if required.
Insulting them, or just telling them it's their fault something wasn't working would be a sure way to get a negative reaction instead.
Fair enough. Many of my end users were indeed eager or at least willing to learn as you say. A non-insignificant portion were not though, and those are the ones I'm speaking of. But that was also a professional environment. Your interested users had some obligation to the company and the support of professionals like yourself to guide them.
Additionally, I don't think these people are stupid, and I'm not demeaning them. They simply do not care to know and that's perfectly fine. I wouldn't demean someone for not understanding how their car works, or even failing to get their oil changed. The computer is a tool to file taxes and shop on amazon for most people, they have a million other priorities in their lives that come before making sure windows is up to date, let alone actually considering its security. It's the job of these companies to ensure their technology can be used safely without consideration by the end user.
> I don't think these people are stupid, and I'm not demeaning them.
Sorry if it sounded like I was implying you thought that, or called them stupid, I didn't mean it that way. That statement wasn't trying to 'refute' anything you said either - it was just expanding on my anecdote of what I saw that it worked or not, whether in a professional environment or somewhere else.
Now, replying to your recent post,
> It's the job of these companies to ensure their technology can be used safely without consideration by the end user.
I think we just hard disagree here. I believe ultimately the user is/should be on control of how their own computer is used.
No worries, I agree with you in principle and for my own usage but, in practice I don’t want my grandma to have to think about security at all and I’d prefer if there were very few ways she could be social engineered to circumvent what security is there.
Beyond that I think total control can still be achieved in the realm of hobbyists who can run Linux or flash alternative firmwares etc.
I think this is completely rational given a realistic threat model. As a customer, I've had my browser hacked exactly never, but examples of feature downgrades from vendors abound. Vendors are a much more serious attack vector than a random hacker.
Also the number of times I want my speaker or TV to go online is zero, while Samsung apparently wants that number to be greater than zero for both products. So it is frequently the companies that put us in this situation in the first place.
I would assume your browser automatically applies security updates in the case of 0day exploits, no?
Like I said, automatic updates are an evil. But the general populace will absolutely defer every security update until the end of time so long as they don't have to spend five minutes waiting to get to their desktop.
Obviously vendors enshitify their products via firmware updates and potentially brick devices or introduce new vulnerabilities but, it's ludicrous to pretend that the general populace are good stewards of their internet connected devices or that they ever will be. They simply do not care, they never will, and its up to the rest of us to design products for the lowest common denominator if we want protect end users and have a safer internet.
I have one A record for my home ip address. This is dynamically updated by my router whenever the public IP address changes. Everything else is a CNAME pointing at the A record. Completely set and forget and supported by most of the shelf consumer routers or router OS like vyos.
This is a much preferable solution to me as there are no changes to external-dns resources when the public IP changes. Granted, i don’t run a dual stack setup.
I used to run a dynamic DNS service, but these days I prefer to do it myself towards the API of my DNS provider. External-DNS in k8s is pretty neat that way.
Changing the K8s resources automatically is not really a big deal. It's a fun exercise.
At almost every level officers and officials have the ability to exercise discretion in their enforcement of the law. What happened to this lady was likely within the confines of the law but was it justice?
I think in this particular case, it's really hard for an immigration officer to do something nicer: she's been denied entry on either side of a land crossing due to obviously admitting to planning to or having already worked.
At an international airport, there's a large transit area where someone can dwell until they find a departing option.
I'm 90% sure China will be ready, able, and willing to sell a reasonably priced alternative to Americans by the time of the next US presidential election.
And the remaining 10% includes not just that they can't industrial-espionage their way to copying both product and launch vehicle, but also all the combined odds of "WW3" and "the US no longer exists" and the other less dramatic things that may stand in the way.
I agree deregulation is a focus of the current admin but there is also control. See pam bondi threatening to prosecute private companies with DEI programs. If you consider healthcare to be industry it would be one of our largest and he has implemented anti trans control there as well.
I expect overall deregulation regarding safety and environment etc will continue but alongside it there will be strict directives that comport with the right wing social and ideological agendas.
>See pam bondi threatening to prosecute private companies with DEI programs
And previously private companies were being threatened with lawsuits due to disparate impact in hiring, which lead to the creation of said DEI programs
If you consider the current situation control and a precursor towards fascism, you have to consider the past situation in the same light
But who threatened? If you fail to see the difference between legal actions from private entities and threats by a government that shows it doesn't feel bounded by laws (see illegal actions from the memecoin department) then you should probably refrain from giving your opinion…
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