Congrats on the launch! This seems like a great beachhead / GTM strategy for an insurer to get off the ground.
Curious about the footnotes you mentioned: "Thirty-five cents of every dollar spent goes to clinical waste, unnecessary services, administrative bloat, or fraud. (We could give footnotes, but doubt anyone needs convincing.)" Is there any one good source, or a few good sources, on this breakdown?
There are several studies and analysis about waste in the US healthcare system. This one gives a great overview and summarizes several other studies as well.
The waste usually comes down to (1) variation in clinical approaches, like a heart patient being treated differently by several different doctors, (2) administrative inefficiency, such as transposing from paper or using fax machines, and not working collaboratively, (3) abuse and fraud, like we saw in the news recently.
Here’s another one along the same lines about clinical variation
Some key rules I've found are to avoid the challenges you're describing are to evaluate quality (use the software + check their docs + talk to customers) and portability (actually make sure the exports work the way you need them to) before considering using or recommending any new piece of saas
Working on a search/review/ratings engine (https://tooltip.com), that currently operates as a consulting service, because I've found that parsing through all the muck is a waste of human time and anxiety (also, ppl often end up on the WRONG solution because they didn't have enough time or the right resources to search)
Edit: More immediate practical strategies are to use a spreadsheet that aggregates up from the dept level to the company level to keep track of all users/accounts, or buy a piece of SAAS to manage dedicated procurement / billing (there are a few alternatives out there on this front nowadays)
I appreciated the way that the reports are organized by problem-being-solved. It might be nice to be able to filter for specific constraints (like "SSO Support") so as to exclude services in each category that are non-starters.
It seems like Tooltip is focused on the procurement/administration side of things. What about being a user? I mentioned SSO above because maintaining credentials for a lot of different services is cumbersome even with a password manager. Re-discovery of information I know I have seen somewhere suffers since it's harder to remember on which platform I saw it when there are multiple possibilities.
Edit: think actually y'all are in a different report category with a different comparable set of companies, but added it to the list for when that time comes
An old roommate used to work at a lab that also researched this stuff. Similar conclusions, or at least strong signs of some impact on humans, if I recall correctly
