Can you say more about the impact of SOC2 certifications? We’ve been selling to enterprises for years without any certifications, but with long and intricate security questionnaires needing to be filled out. Does that go away if you have a certification? Our sector isn’t very regulated (video games industry), but the question for SOC2 does come up regularly - however never as a blocker.
Only in general terms I'm afraid. You're right that it varies by industry: My experience is coming out of banking tech and medical software, where the industries are much more heavily regulated. At my first job out of college I had to do all of my development work 3 VMs deep on a separate laptop partly just so I could comply with all of them -- but we also made total bank because we were the only game in town.
As a pet rat owner of over 8 years, medical research on rodents actually rarely results in benefits for pets of that species.
The main advantage we have found so far is that drug studies done on rats can serve as a reference for safe and potentially effective dosages, as there's very little veterinary literature on rodent care otherwise. All meds for rats are typically repurposed cat, dog or human meds and determining the dose needed for treatment is trial and error more often than not – even in the hands of an experienced vet.
Came here to say the exact same thing, I'd love for my rats to live even 6 years, I always find it a little disappointing so much research is done on them yet they still live such a short amount of time. I suppose a heart that beats at 320bpm doesn't help...
Also: much love to my fellow ratto parents out there, best pet on earth imo.
Custom negotiated contracts (including NDAs), custom billing terms (although this is harder to segment on), advanced team management features that allow separate parts of an organization to use your tool (think sub-team management w/ individual admins and configurable visibility between teams).
We permit use of Grammarly only using the stand-alone app or website, and only for content that doesn't contain any personal data & isn't security critical, e.g. blog posts, etc.
As others have said, the browser extension is an unmanageable security risk and we prevent its use and installation.
We're mandating use of Google Chrome across the org and use the Chrome Enterprise features to force installing (ad blocker, 1Password) and block (Grammarly amongst others) extensions: https://support.google.com/chrome/a/answer/9296680?hl=en
I'm not entirely sure if it's a feature that only comes with Google Workplace, but as part of the Workplace admin interface we get a nice UI for managing all of this.
What reading about Enterprise sales has not prepared me for is months-long legal negotiations, and there is very little writing on this topic out there.
Whereas you can pretty much agree to any terms that don’t misrepresent how your product works when you’re just starting out, there comes the point of wanting to spend a lot more scrutiny on your contracts without having in-house legal yet.
If you’re a founder, that probably means you will be sending redlines, thinking about indemnities and warranties and handling other wonderful aspects of doing business internationally (privacy terms, jurisdiction, insurance, …).
While true that price discrimination helps to make these cases mostly worth it, they are still a crazy time suck and finding a savvy lawyer to take it off your hands may or may not be easily possible (lawyer fees for one such deal once ended up being 50% of the whole deal value - we raised enterprise prices after that).
Watch out especially when you’re in an industry going through lots of M&A activity as your self-service customers may suddenly be part of large Fortune 500 organizations, and despite all advice to the contrary, stakeholders who know your pricing already do balk at your 5-10x Enterprise prices.
I do wish there were more stories of how the legal side of these deals is dealt with, what sticking points in contracts take up most of your time, and what „hacks“ you found.
(One hack that saved me a lot of time: Treat your terms like you would any other part of your product. Iterate, work on the UX, remove barriers to adoption. After a bunch of gnarly negotiations over things that matter to your client, but not usually to you I compiled a list of changes and had our lawyer revise the terms to avoid the need to negotiate those parts moving forward. Alas, it’s a moving target and we’re in the midst of another iteration like this.)
I haven’t yet found a way to solve these problems, but a few tips I can offer from my experience:
1) Separate your order form from your standard services agreement. Put your services agreement online as a PDF, which sends a strong signal that you don’t generally negotiate these terms.
2) Allow amendments within your order form, but make them part of the commercial conversation. You might want to have a cutoff where you choose not to customise the contract; eg no custom terms for deals less than $XX,000 per month.
3) Accept that this is just the process for your larger customers. In larger deals, you’ll probably be signing a standard supplier contract they already have, with only the service-specific terms mattering. This could include terms needed for regulatory requirements eg which are not negotiable. Design your contracts to account for this.
4) Understand why your customer wants to redline something. This might be regulatory, it might be consistency with other suppliers, or it might just be pushing their luck.
Case in point, we’re currently going back and forth with a FTSE 100 bank, and they have inserted a clause requiring us to have our working locations approved by them. We’re a remote, global company, so we’d need every employee approved. But the reason they care is due to banking regulations around sanctions, so we came to a mutual agreement that countries would be acceptable to us both.
4) Have a good way to track all these deviations. They’ll happen, so you just need to get used to them to some degree. Design variables into your system which integrate with your CRM so that you can codify this as much as possible.
(But, be careful when doing this, since you’ll be providing your sales team with more levers which they will pull to get the deal.)
Great to see innovation in this space. How does your service compare to offerings like those from PRIVO? Something we get a lot of value out of is their review of whether our practices are compliant (and if not, how to achieve it - all done in the design phase of new features etc) on top of offering a widget for verifiable parental consent. Is this something you also offer?
thanks! so far the companies we’ve talked to are delaying full-blown reviews as long as possible because of the stage of company they’re in.
We certainly do work very closely with each company to work through their product and integrate as seamlessly as possible. whereas we don’t offer an official security review as of now, it is something we’re considering for the future. would love to chat, DMing you now!
None of which sadly make it into routine vet practice.
I’m keeping rats of over 5 years now, and even the treatment options at one of the most experienced rat vets in the area feel just above medieval.
There are basically 5 medications that are tried (NSAIDs, antibiotics, bronchiodialators and diuretics, cortisol) based on the presumed diagnosis, and easily located tumors can be operated on (depending on the skill of the vet).
Our vet aptly described the state of the art in veterinary care for rats as knowing the LD50 dose of all medications for rats, but there being nearly no literature or experience on therapeutic doses. Through trial and error vets have developed therapeutic protocols for rats over the last decades, but the speed it’s been going at is slow and availability of medicine in the right dosages scarce (rats are tiny after all). Just now we’re going through treatment of a respiratory issue where the medicine of choice is no longer being produced, and our main option after the vet uses up her remaining 2 vials is to start experimenting with dosing for a yet unknown in rats (aside from LD50) replacement medicine.
For what it’s worth, the rats in this article are gambian pouched rats which have life expectancies of around 5-7 years, vs. 1.5 - 2.5 years for domestic fancy rats.
I second the recommendation for the Cloudy Nights forum.
Secondly, I‘ll go against the grain and suggest you don’t start with a binocular or manual dobsonian, but with a motorized goto telescope. They come in many varieties and for a start, pretty much all of them are good. Celestron has a series of telescopes called Evolution and if it’s in your budget, an Evolution 6 will be a good scope for a long time. They also have smaller & cheaper scopes with Go-To that will work well too.
What’s Go-To? You tell the telescope what you want to look at, and it drives right to it and keeps the object centered within the eyepiece. The last part is quite important as even at average magnifications, objects tend to move out of the center (where it’s sharpest) quite fast. Many scopes can also be controlled via your phone with an app such as SkySafari - sometimes that requires an extra adapter for the scope though.
Why this path? I followed the usual advice of getting a binocular, then a small dobsonian and barely ever had the drive to use them due to finding objects to observe in city skies being hard. The scopes just collected dust for the majority of the year.
I just made the jump to a bigger scope with Go-To to a) make visual observations more interesting for me (more observing, less searching), and b) pursue a newly discovered interest of mine called Electronically Assisted Astronomy. Think Google‘s night photo mode but for a telescope, allowing you to see galaxies and nebulas in all their glory from home!
Agreed. You can't talk the dobson crowd out of anything, and dobsonians are cheap, and they do work. Most beginners, though, if they can afford it, would be better off with at least an equatorial mount with a clock drive if not a goto mount.
Yes, exactly. I‘m very happy my Hyundai has this feature as city parking more often than not means walking a few minutes to my car. Being able to pre heat, check the battery level, etc remotely is a feature I would not want to miss.